About Us

Our story

Hi, welcome to Hipety — a pet brand built by pet lovers, for pet lovers. We know how much your furry family members mean to you, because ours mean everything to us too. That's why we carefully select every product in our store to make sure your pet gets only the best. We believe caring for a pet should be joyful, easy, and affordable — so we handle the hard work and deliver straight to your door, anywhere in the UK.

Who we are

Hipety is an online pet brand operated by Hipety Ltd, a company registered in England and Wales (Company No. 17519537; Registered office: 128 City Road, London, United Kingdom, EC1V 2NX). Our team manages the business remotely, and orders are fulfilled by our third-party fulfilment partner and shipped to the UK from China. Estimated delivery times and our full shipping details are listed on our Shipping Policy page.

Our mission

At Hipety, our mission is simple — to make everyday pet care easier and more enjoyable for you and your pet. Because a happy pet makes a happy home.

Get in touch

Hipety Ltd
Registered Office: 128 City Road, London, EC1V 2NX
Email: hello@hipety.com
Phone: +44 7476 639120
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT); Saturday, 10:00 AM – 4:00 PM (GMT); Sunday: Closed
We reply within 24 hours during business days.